Help Desk Technician (PRN) - Remote

Overview

The Help Desk Technician (PRN) serves as the primary point of contact for IT support across Vertical Health Services’ skilled nursing facilities on an as-needed basis. This role provides timely troubleshooting and technical assistance for hardware, software, network, and peripheral issues while maintaining strict compliance with healthcare regulations, including HIPAA.

In Short

• Serve as the primary point of contact for IT support requests.
• Diagnose and resolve issues related to desktops, laptops, and mobile devices.
• Perform light hardware repairs and installations.
• Support printers, scanners, and network-connected devices.
• Document incidents and troubleshooting steps in the ticketing system.
• Provide support for Microsoft 365 services.
• Assist with network connectivity issues.
• Escalate complex issues to senior IT staff.
• Maintain and update IT documentation and user guides.
• Provide basic end-user training on IT systems.

Requirements

• 1–3 years of IT support experience (healthcare experience preferred).
• Experience supporting Windows, macOS, and Microsoft 365.
• Hands-on experience with computer hardware troubleshooting.
• Strong customer service and communication skills.
• Valid driver’s license and ability to travel between facilities.
• Ability to lift and carry equipment up to 40 pounds.
• Understanding of HIPAA regulations.

Benefits

• Flexible PRN schedule.
• Opportunity to work in a fast-paced healthcare environment.
• Professional development opportunities.
• Collaborative team environment.
• Supportive company culture focused on quality care.