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Customer Success Manager - Remote

Posted 15 weeks ago
Customer Service
Full Time
CA, USA

Overview

As a Customer Success Manager for our Merchant Services team at Versapay, you will manage long-term relationships by becoming our customers' trusted Versapay advisor.

In Short

  • Manage long-term relationships with customers.
  • Become a trusted advisor for Versapay products.
  • Join a fast-growing team focused on customer experience.
  • Build strong relationships and understand customer business needs.
  • Explore ways Versapay products can support customer objectives.
  • Leverage expertise in ERP systems to resolve problems.
  • 5+ years of experience in customer success or sales roles.
  • Experience in SaaS and B2B merchant services.

Requirements

  • 5+ years of experience in a customer success role.
  • Experience in a customer sales role in a SaaS company.
  • Knowledge of B2B merchant services.
  • Strong relationship-building skills.
  • Ability to understand customer business objectives.
  • Expertise in ERP systems.

Benefits

  • Work in a fast-growing company.
  • Be part of a team that values customer obsession.
  • Collaborate with diverse teams.
  • Opportunities for professional growth.
Versapay logo

Versapay

Versapay is a dynamic company focused on enhancing the Accounts Receivable process for growing businesses through its innovative Efficiency Suite. By automating invoicing, facilitating B2B payments, and streamlining cash application with AI, Versapay simplifies the invoice-to-cash journey. The company integrates seamlessly with leading ERPs and offers a self-serve payment portal, enabling collaboration between businesses and their customers. With a strong presence in the U.S. and Canada, Versapay serves over 10,000 customers and processes more than 110 million transactions annually, amounting to over $170 billion in payment volume. Owned by Great Hill Partners, Versapay is committed to customer obsession, teamwork, diversity, and continuous improvement, making it a leader in the financial technology space.

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