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Customer Success Manager - Remote

Posted 15 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Success Manager for our Merchant Services team at Versapay, you will manage long-term relationships by becoming our customers' trusted Versapay advisor. Reporting to our Vice President of Customer Success, you will join a fast-growing team to scale the world-class experience our customers have come to love.

In Short

  • Manage long-term relationships with customers.
  • Become a trusted advisor for Versapay products.
  • Build strong relationships with customers.
  • Develop a deep understanding of customer businesses.
  • Explore ways Versapay products can support customer objectives.
  • Leverage expertise of the entire ERP system.
  • Anticipate and resolve customer problems.
  • Join a fast-growing team.
  • Report to the Vice President of Customer Success.
  • 5+ years of experience in customer success or sales in SaaS.

Requirements

  • 5+ years of experience in a customer success role.
  • Experience in a customer sales role in a SaaS based company.
  • B2B merchant services experience.

Benefits

  • Work with a fast-growing team.
  • Opportunity to scale customer experience.
  • Be part of a company that values customer obsession.
  • Collaborate with diverse teams.
  • Contribute to a culture of getting things done.
Versapay logo

Versapay

Versapay is a dynamic company focused on enhancing the Accounts Receivable process for growing businesses through its innovative Efficiency Suite. By automating invoicing, facilitating B2B payments, and streamlining cash application with AI, Versapay simplifies the invoice-to-cash journey. The company integrates seamlessly with leading ERPs and offers a self-serve payment portal, enabling collaboration between businesses and their customers. With a strong presence in the U.S. and Canada, Versapay serves over 10,000 customers and processes more than 110 million transactions annually, amounting to over $170 billion in payment volume. Owned by Great Hill Partners, Versapay is committed to customer obsession, teamwork, diversity, and continuous improvement, making it a leader in the financial technology space.

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