Customer Success Manager - Remote

Overview

As a Customer Success Manager for our Merchant Services team at Versapay, you will manage long-term relationships by becoming our customers' trusted Versapay advisor. Reporting to our Vice President of Customer Success, you will join a fast-growing team to scale the world-class experience our customers have come to love.

In Short

• Manage long-term relationships with customers.
• Become a trusted advisor for Versapay products.
• Build strong relationships with customers.
• Develop a deep understanding of customer businesses.
• Explore ways Versapay products can support customer objectives.
• Leverage expertise of the entire ERP system.
• Anticipate and resolve customer problems.
• Join a fast-growing team.
• Report to the Vice President of Customer Success.
• 5+ years of experience in customer success or sales in SaaS.

Requirements

• 5+ years of experience in a customer success role.
• Experience in a customer sales role in a SaaS based company.
• B2B merchant services experience.

Benefits

• Work with a fast-growing team.
• Opportunity to scale customer experience.
• Be part of a company that values customer obsession.
• Collaborate with diverse teams.
• Contribute to a culture of getting things done.