Customer Support Representative - Remote

Overview

As a Customer Support Representative at Veriforce, you will handle customer communications, onboarding, and support, ensuring a positive experience for clients.

In Short

• Handle incoming and outgoing customer communications.
• Onboard new contractors and support existing customers.
• Provide support via phone, email, live chat, and meetings.
• Assist with product and service information.
• Resolve product and service-related issues efficiently.
• Conduct contractor onboarding and manage contractor status.
• Maintain accurate client engagement records.
• Assist with invoice reconciliation and reporting.
• Participate in telephonic canvassing for new products.
• Build constructive relationships with contractors for retention.

Requirements

• Proficient in English and German.
• Grade 12 or similar qualification.
• Previous support center experience.
• Familiarity with Salesforce or CRM tools.
• Excellent communication and analytical skills.
• Basic understanding of Health and Safety.
• Team player with strong interpersonal skills.
• Detail-oriented and diligent.
• Ability to manage contractor relationships.
• Experience in report writing and data capturing.

Benefits

• Work in a fast-growing SaaS company.
• Collaborate with a team of intelligent and growth-minded individuals.
• Opportunity for professional development.
• Flexible remote work environment.
• Engage in a culture that promotes safety and sustainability.