Technical Analyst I - Remote

Overview

As a Technical Analyst I at Varicent, you will be part of the Technical Support Team, providing expert assistance to users navigating our SaaS solutions. You will troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.

In Short

• Provide expert assistance to users of Varicent's SaaS solutions.
• Troubleshoot technical challenges and answer complex queries.
• Collaborate with product and development teams to report bugs.
• Ensure customer satisfaction and seamless adoption of technology.
• Communicate effectively with clients and internal teams.
• Work with experienced technology leaders.
• Utilize various communication methods including video conferencing.
• Support KPI targets and maintain high client satisfaction.
• Participate in a results-driven remote work culture.
• Engage in continuous development opportunities.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Understanding of client-server architecture.
• Ability to communicate technical instructions clearly.
• CEFR B2 level English proficiency or higher.
• Ability to work effectively in cross-functional teams.
• Experience troubleshooting web-based applications.
• Proficient in utilizing support tools and processes.
• Willingness to work flexible hours to align with EST.
• Available for scheduled weekend coverage.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Dynamic work culture in an innovative environment.
• Continuous development opportunities.
• Global connected culture with hubs in various countries.