Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM), you ensure that Vantaca is aligned with our customer's business goals and Key Performance Indicators during the entire customer journey. The objective of the Customer Success Manager is to maximize customer retention and success while also building trust and transparency within your portfolio. The Customer Success Manager is a Business Partner, responsible to help a portfolio of customers achieve the maximum possible value they can within the Vantaca platform. You will serve as a Customer Advocate ensuring customer feedback is heard and acted upon by regularly checking on how the Vantaca product is meeting your customers’ needs and whether there are areas for possible improvement.

In Short

• Advisor, consultant, relationship manager
• Customer advocacy
• Renewal and churn management
• Product adoption and expansion
• Maintain touchpoints with customers based on segmentation
• Adept on the product and industry
• Monitors & reports on customers health score

Requirements

• You have a Bachelor's degree or equivalent experience in business administration, project management, information systems, operations management, supply chain management, or other related field
• You have at least 2 years’ experience or a combination of education and experience in the above and you're awesome at it
• You have 2+ years experience in upselling at a B2B SaaS company
• You've got phenomenal communication skills and are an innovative problem-solver
• You're highly organized and really good at prioritizing your workload
• You are great at interacting with people - customers, clients and coworkers.
• You are a terrific public speaker and comfortable with leading meetings
• Passion for customers, appreciation of customer perspective, and ability to advocate on their behalf

Benefits

• Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.