Associate Access Specialist - Remote

Overview

The Associate Access Specialist at Vanderbilt University Medical Center provides service to patients and providers during inbound and outbound phone calls while scheduling appointments and addressing customer needs.

In Short

• Handles inbound and outbound calls efficiently.
• Schedules patient appointments based on urgency.
• Captures customer information accurately.
• Provides information regarding appointment logistics.
• Escalates health concerns as per guidelines.
• Maintains high standards of customer service.
• Participates in process improvement for patient satisfaction.
• Collaborates with clinic staff and providers.
• Demonstrates accountability in assigned tasks.
• Embraces changes and adapts to new processes.

Requirements

• High School Diploma or GED.
• 1 year of relevant work experience.
• Basic knowledge of scheduling systems.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations professionally.
• Commitment to continuous improvement and learning.
• Ability to work collaboratively in a team environment.
• Understanding of patient satisfaction processes.
• Demonstrated problem-solving skills.
• Ability to adapt to changing work environments.

Benefits

• Opportunities for professional growth.
• Supportive work environment.
• Comprehensive benefits package.
• Community and purpose-driven organization.
• Access to health and wellness programs.
• Collaboration with a diverse team.
• Commitment to employee appreciation.
• Engagement in meaningful work.
• Access to advanced medical facilities.
• Recognition of individual contributions.