Associate Access Specialist - Remote

Overview

The Associate Access Specialist at Vanderbilt University Medical Center provides service to patients and providers through inbound and outbound phone calls, scheduling appointments, and addressing customer needs.

In Short

• Handles inbound and outbound calls for scheduling appointments.
• Captures and documents customer information accurately.
• Educates patients on appointment processes and locations.
• Escalates health concerns according to division guidelines.
• Ensures high-quality customer service and patient satisfaction.
• Utilizes electronic systems to schedule appointments.
• Participates in process improvement activities.
• Works effectively in a call center environment.
• Collaborates with clinic staff and providers.
• Embraces continuous learning and improvement.

Requirements

• High School Diploma or GED required.
• 1 year of relevant work experience preferred.
• Fundamental awareness of customer service principles.
• Basic knowledge of patient scheduling processes.
• Ability to handle calls with good etiquette.
• Strong problem-solving skills.
• Effective communication skills.
• Willingness to learn new technologies and systems.
• Ability to work in a team-oriented environment.
• Commitment to patient satisfaction and quality service.

Benefits

• Opportunities for professional growth.
• Comprehensive benefits package.
• Supportive work environment.
• Commitment to diversity and inclusion.
• Access to resources for continuous learning.
• Engagement in meaningful work.
• Community and purpose-driven atmosphere.
• Recognition of employee contributions.
• Access to advanced healthcare programs.
• Participation in innovative projects.