Support Specialist & Software Integrator - Remote

Overview

The Support Specialist & Software Integrator (SS&SI) will be responsible for providing exceptional customer support while also assisting with the integration of software solutions across various platforms. You will work closely with internal teams, clients, and third-party vendors to ensure smooth software deployment and ongoing maintenance. This role requires strong communication skills, problem-solving abilities, and a solid understanding of software systems and integrations.

In Short

• Provides Support Service Level and Performance Level Agreements (SLA / PLA) for Finartis products.
• Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
• Escalate complex issues to the relevant development or technical teams and follow through to ensure timely resolution.
• Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
• Educate customers on product features, best practices, and updates through written guides, webinars, and virtual meetings.
• Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
• Install, configure, and integrate software applications with client environments, including third-party platforms.
• Collaborate with the development team to design and test new integrations, ensuring compatibility and performance.
• Create and maintain business & technical documentation related to software integrations and deployment processes.
• Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.

Requirements

• Strong communication skills.
• Problem-solving abilities.
• Solid understanding of software systems and integrations.
• Experience with customer support and software integration.
• Ability to document processes and solutions effectively.
• Experience in collaborating with cross-functional teams.
• Knowledge of software deployment processes.
• Ability to educate customers on software products.
• Willingness to participate in ongoing training.
• Ability to identify opportunities for process improvement.

Benefits

• Opportunity to work with cutting-edge software technologies.
• Collaborative work environment.
• Continuous learning and development opportunities.
• Impact on customer satisfaction and product development.
• Flexible work arrangements.