Managing Director - Remote

Overview

Aspire Software is looking to hire a Managing Director (MD) to operate one of our Software Business Unit! This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As leader and manager of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, R&D, customer service, professional services, and human resources.

In Short

• Own the long-range, annual and quarterly financial and non-financial goals.
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery.
• Attend tradeshows and panels.
• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets.
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline.
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors.
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends).
• Manage key relationships with large accounts is mandatory.

Requirements

• Execute an effective, long-term customer success program for clients.
• Implement and maintain client support initiatives.
• Facilitate both in-house and client training sessions.
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools.

Benefits

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs.
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.
• Facilitate the growth of Product Managers by aligning their activities with job descriptions.
• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin.