Guestworks Solutions Coordinator - Remote

Overview

The Guestworks Solutions Coordinator is responsible for assisting vacation rental homeowners with account-related questions and providing administrative support in a fully remote environment.

In Short

• Primary point of contact for homeowners in the Guestworks Program.
• Answer questions about financial statements, rates, and revenue insights.
• Assist with calendar management and booking policies.
• Provide vendor and housekeeping referrals.
• Clarify contract details and account-related programs.
• Collaborate with internal teams for accurate information.
• Address inquiries professionally and efficiently.
• Perform administrative tasks as needed.
• Work in a quiet, dedicated home office.
• Maintain a reliable internet connection.

Requirements

• Strong communication and written skills.
• Ability to handle a high volume of calls.
• Excellent organizational and time management skills.
• Tech-savviness with online tools and software.
• Problem-solving mindset and adaptability.
• Self-motivation and team collaboration skills.
• Ability to handle difficult conversations professionally.
• Typing speed of 40 wpm or above.

Benefits

• Health/dental/vision insurance based on hours worked.
• 401K retirement savings plan with company match.
• Paid Flex Time Off.
• Employee Assistance Program (EAP).
• Employee Discounts.