Quality and Compliance Analyst - Remote

Overview

The Quality and Compliance Analyst will be responsible for ensuring that customer interactions meet regulatory standards and provide excellent customer service. You will analyze findings and provide actionable insights to improve compliance and quality.

In Short

• Evaluate customer interactions and analyze findings.
• Conduct monitoring to ensure compliance with regulations.
• Provide feedback to teams and individuals.
• Maintain knowledge of regulatory obligations.
• Collaborate with the quality & compliance team.
• Handle incoming calls as needed.
• Assess installation processes for adherence to standards.
• Challenge inappropriate actions regarding customer circumstances.
• Ensure support is available during operational hours.
• Contribute to a culture of quality and governance.

Requirements

• Experience in a regulated environment.
• Strong analytical and attention to detail skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft and Google packages.

Benefits

• Competitive salary.
• Share options and savings schemes.
• Hybrid working model.
• Discounts on services and access to rewards.
• Pension scheme and life assurance.
• Family-friendly policies.
• Discounted health insurance and wellbeing support.
• Career development opportunities.