Account Management Specialist - Remote

Overview

We are seeking a motivated and customer-focused Account Management Specialist to join our growing team. In this role, you will support client onboarding, manage day-to-day account relationships, and help drive retention and satisfaction across our partner base.

In Short

• Support onboarding for new partners, ensuring smooth implementation and adoption
• Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members
• Respond to partner inquiries and proactively identify opportunities to improve client experience
• Monitor account health metrics and flag risks or expansion opportunities
• Assist with revenue growth initiatives
• Collaborate with product and engineering teams to communicate client feedback
• Maintain accurate CRM documentation and reporting
• Contribute to improving internal processes as we continue to scale

Requirements

• 1–3 years in SaaS account management, customer success, client services, or a related customer-facing role
• Experience managing smaller accounts or supporting senior team members in a client-facing capacity
• Comfortable working toward retention, adoption, and revenue goals
• Energetic, proactive, highly coachable, and team-oriented

Benefits

• Learning opportunities and exposure to strategic account management
• Cross-functional collaboration with various teams
• Opportunity to grow into a more senior role over time