Specialist, Credit Customer Care - Remote

Overview

The Credit & Collections Customer Care Specialist is responsible for handling inbound inquiries from Sysco customers and sales representatives, providing exceptional customer service and resolving issues.

In Short

• Handle inbound calls from customers and sales representatives.
• Resolve customer inquiries and issues effectively.
• Perform credit inquiries and invoice retrieval.
• Make decisions on order releases and document reasons.
• Collect payment information and validate customer history.
• Update customer logs in the system post-call.
• Work Monday to Friday, with some Sunday hours.
• Requires an Associate degree or equivalent experience.
• 2-4 years of customer support experience preferred.
• Proficiency in Microsoft Office and accounting software.

Requirements

• Strong communication skills.
• Ability to analyze past due accounts.
• Experience in a customer-facing support role.
• Proficient in Microsoft Office applications.
• Knowledge of accounting and finance software.
• Ability to work across functions.
• Detail-oriented with strong decision-making skills.
• Experience in credit and collections preferred.

Benefits

• Participation in the Company's Incentive Plan.
• Comprehensive benefits package.
• Opportunities for personal and professional growth.
• Work in a dynamic and supportive environment.