Customer Service Agent - Partner Chat - Remote

Overview

The Customer Service Agent is responsible for resolving inquiries from partners and customers with efficiency and professionalism, ensuring a seamless resolution process.

In Short

• Transform complex inquiries into successful outcomes.
• Achieve cross-training in essential platforms.
• Perform inbound and outbound calls/chats for resolution.
• Identify root causes of issues and escalate as necessary.
• Demonstrate independent decision-making in handling cases.
• Elevate partnerships and customer interactions.
• Ensure timely execution of assigned tasks.
• Build strong foundations with partners.
• Maintain accountability in deliverables.
• Must be available for various shifts including weekends and holidays.

Requirements

• Minimum 2 years of experience in conflict resolution.
• Minimum 1 year of experience in cross-functional collaboration.
• Proficient in handling calls/chats with a focus on resolution.
• Typing speed of at least 50 WPM.
• Experience communicating with higher leadership.
• Ability to think critically through challenging situations.
• Strong documentation skills for diverse audiences.
• Ability to multitask and prioritize under tight deadlines.

Benefits

• Short term and long term disability insurance.
• Life insurance provided free of charge.
• Three medical plans, two dental plans, and a vision plan.
• 12 holidays off and 10-20 days of paid time off annually.
• 401(k) matching program.