M365 Queue Manager - Remote

Overview

The M365 Queue Manager will support team leads in managing technical case volumes, ensuring quality and timely execution of deliverables.

In Short

• Manage M365 technical case queue.
• Ensure cases are responded to within SLA.
• Coordinate escalations as needed.
• Support team leads in operational activities.
• Collaborate on innovative ideas for case management.
• Adapt to different tools and technologies.
• Communicate effectively in English.
• Work collaboratively as a team player.

Requirements

• Willingness to work with various tools.
• Strong communication skills in English.
• Ability to collaborate with team leads and ambassadors.
• Good team player with a proactive attitude.
• Meet specific device and security requirements.

Benefits

• Opportunity to work with a leading technology company.
• Flexible remote working environment.
• Engagement in a community-focused program.
• Fostering diversity and inclusion.