M365 Queue Manager - Remote

Overview

As a Queue Manager for the M365 team, you will support team leads in managing case volumes and ensuring timely responses within SLA.

In Short

• Support Team Lead and other Queue Managers in case management.
• Ensure cases are assigned to suitable ambassadors.
• Collaborate with Team Lead on innovative ideas.
• Assist in functional and operational activities as needed.

Requirements

• Willingness to adapt to different tools.
• Excellent English communication skills.
• Strong communication abilities.
• Good team player with collaboration skills.

Benefits

• Flexible working environment.
• Opportunity to work with a multinational technology company.
• Engagement with independent talent globally.