M365 Administrator - Partner Enterprise Teams - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator - Partner Enterprise (Microsoft Teams). In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the MS Teams web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

In Short

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox for updates on previous cases
• Attend weekly meetings with Team Lead
• Participate in workshops and Q&A sessions
• Update all trackers requested by Team Leads
• Handle customer concerns until resolved
• Manage and troubleshoot Microsoft Teams and related applications
• Build team competency to meet customer requirements

Requirements

• Highly innovative and solution-oriented
• Extensive experience in Microsoft Teams
• Managing and troubleshooting Skype for Business Online, Teams, and OneDrive
• Basic knowledge of PowerShell
• Ability to deploy apps in Microsoft 365
• High level of English fluency

Benefits

• Collaborate with subject matter experts
• Be part of innovation and customer satisfaction
• Work in a team-oriented environment