M365 Administrator - Partner Enterprise SPO - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator - Partner Enterprise SPO (Sharepoint Online). In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the Sharepoint Online web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

In Short

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that previous cases are not reopened
• Attend weekly meetings with a Team Lead
• Participate in workshops and Q&A sessions
• Update all trackers requested by the Team Leads
• Handle customer concerns until resolved
• Build competency in the team
• Work with Microsoft 365 applications

Requirements

• Extensive knowledge and experience on SharePoint Online
• Basic knowledge on PowerShell
• Ability to deploy apps on Microsoft 365
• High level of English fluency
• Innovative and solution-oriented

Benefits

• Collaborate with subject matter experts
• Be part of innovation and customer satisfaction
• Work in a team-oriented environment