Operations Manager, Loss Mitigation - Remote

Overview

As an Operations Manager in Loss Mitigation at Upstart, you will lead a team that supports borrowers experiencing financial hardship, ensuring compliance and efficiency in operations.

In Short

• Lead and coach a team of Loss Mitigation Specialists.
• Ensure operational efficiency and high-quality borrower support.
• Monitor daily operations and task allocation.
• Collaborate with cross-functional teams to improve processes.
• Analyze performance metrics to identify issues and implement solutions.
• Advocate for enhancements based on borrower feedback.
• Contribute to projects aimed at automation and process improvements.
• Manage performance reviews and development plans for team members.
• Engage in special projects to improve borrower experiences.
• Work primarily in a remote setting with occasional in-person collaboration.

Requirements

• 3+ years in operations at a financial institution, with 2+ years in a managerial role.
• Proven leadership in a metrics-driven environment.
• Experience with operational KPIs management.
• Strong analytical skills for data-driven decision-making.
• Proficient in coaching and mentoring.
• Experience in process improvement initiatives.
• Excellent communication skills for cross-functional collaboration.
• Ability to handle complex problems independently.

Benefits

• Competitive compensation with base, bonus, and equity.
• Comprehensive health coverage with HSA contributions.
• 401(k) matching and immediate vesting.
• Employee Stock Purchase Plan (ESPP).
• Life and disability insurance.
• Generous leave policies.
• Supportive family and military leave programs.
• Wellness and technology reimbursement programs.
• Social activities and team events.
• Catered lunches and snacks in offices.