Customer Success Account Manager - Remote

Overview

Upbound is hiring a Customer Success Account Manager to own the post-sale relationship for our Commercial segment. This is a high-energy, relationship-first role for someone who is motivated to protect and grow revenue while genuinely helping customers succeed with Crossplane-powered infrastructure.

In Short

• Own the post-sale relationship for Commercial accounts.
• Proactively manage renewals and identify expansion opportunities.
• Build and maintain accurate renewal forecasts and health signals.
• Develop genuine, trusted relationships across accounts.
• Act as the customer's advocate within Upbound.
• Stay curious about Crossplane and the infrastructure platform space.
• Partner with Solution Architects to understand implementation status.
• Champion Upbound's product vision with customers.
• Identify underutilizing customers and build action plans.
• Communicate effectively with various stakeholders.

Requirements

• 3–6 years of experience in Customer Success or Account Management.
• Proven track record of owning renewals and expansions.
• Strong relationship-building skills.
• Commercially aggressive mindset for identifying opportunities.
• Genuine technical curiosity about new technologies.
• Strong communication skills for various interactions.
• Some SDR or outbound experience is beneficial.

Benefits

• Work with cutting-edge cloud technologies.
• Impact how revenue is generated and scaled.
• Be part of a pioneering company in the AI era.
• Collaborate with teams that support Fortune 500 companies.
• Join a Series B startup backed by notable investors.