Senior UX Designer - Origination & Servicing - Remote

Overview

The Senior UX Designer - Origination & Servicing is responsible for designing intuitive, scalable, and compliant user experiences across Unlock’s most complex workflows, including lending-like processes.

In Short

• Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes.
• Translate regulatory and business rules into coherent user flows and system interactions.
• Design end-to-end journeys for homeowners and internal teams.
• Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans.
• Partner with Product Managers to refine requirements and define success criteria.
• Conduct usability testing and synthesize feedback for iterations.
• Collaborate with Engineering to ensure feasibility and accessibility compliance.
• Advocate for UX standards across teams.
• Support modernization of internal systems by simplifying processes.
• Ensure experiences are compliant with financial regulations.

Requirements

• 3–8 years of professional UX design experience.
• Strong expertise in interaction design and information architecture.
• Experience designing for multi-step, rule-driven processes.
• Experience conducting user research and usability testing.
• Proficiency with prototyping and design tools (Figma preferred).
• Excellent communication skills and ability to collaborate.
• Ability to break down ambiguous problems into structured solutions.
• Interest in leveraging AI in the design process.
• PC skills including working knowledge of Microsoft environment.
• Ability to work in a high-growth, dynamic environment.

Benefits

• Dynamic and inclusive work environment.
• Competitive compensation package.
• Ongoing professional development opportunities.
• Flexible work arrangements and emphasis on work-life balance.