Appointment Business Center Scheduler III - Remote

Overview

The Appointment Business Center Scheduler III plays a crucial role in supporting patient care activities by coordinating appointments in a call center environment.

In Short

• Coordinate and schedule patient appointments.
• Answer telephones in a professional manner.
• Ensure patient access to healthcare services.
• Maintain accurate patient information.
• Demonstrate effective communication skills.
• Handle conflicts positively and professionally.
• Work in a collaborative healthcare organization.
• Utilize basic medical terminology.
• Possibility of career training and educational opportunities.
• Eligible for various employee benefits.

Requirements

• High School Diploma/GED required.
• Three years of customer service experience, preferably in healthcare.
• Knowledge of basic medical terminology.
• Intermediate proficiency with computers (MS Office Suite preferred).
• Basic keyboard and telephone etiquette skills.
• General knowledge of office machines.
• Experience with EPIC system preferred.
• Call center experience preferred.

Benefits

• Medical, Dental, and Vision plans available.
• Holiday, Vacation, and Sick Leave.
• Education discount for staff and dependents.
• Up to 10% matched contribution for retirement.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on campus.