Access Coordinator II/III - Cancer Institute - Remote

Overview

The Access Coordinator II/III position at the University of Arkansas for Medical Sciences involves providing comprehensive support for patient care activities, including scheduling, billing, and customer service in a healthcare environment.

In Short

• Support patient care activities and coordinate appointments.
• Assist with insurance verification and billing processes.
• Provide excellent customer service to patients and the public.
• Work under supervision to facilitate patient data collections.
• Maintain accurate patient records and documentation.
• Handle conflicts and resolve patient issues professionally.
• Participate in training and staff meetings.
• Perform duties as assigned by supervisors.
• Meet the qualifications for either Access Coordinator II or III.
• Contribute to a collaborative healthcare environment.

Requirements

• High School Diploma or GED required.
• 2-3 years of customer service or healthcare experience.
• Good communication and basic computer skills.
• Knowledge of medical terminology preferred.
• CHAA Certification is a plus for Access Coordinator III.
• Ability to perform duties under supervision.
• Excellent telephone etiquette and customer service skills.
• Experience with scheduling and billing in a healthcare setting.
• Ability to handle patient inquiries and conflicts effectively.
• Commitment to continuous education and skill assessment.

Benefits

• Health, dental, and vision plans available.
• Holiday, vacation, and sick leave.
• Education discounts for staff and dependents.
• Retirement plan with up to 10% matched contribution.
• Career training and educational opportunities.
• Merchant discounts and concierge pharmacy services.
• Supportive work culture focused on teamwork.
• Opportunities for professional growth and development.
• Access to various employee benefits and perks.
• Commitment to a safe and secure work environment.