Access Coordinator II - Front Desk - Remote

Overview

The Access Coordinator for Front Desk at UAMS is responsible for meeting, greeting, and assisting the public, answering telephones, and coordinating appointments in a healthcare setting.

In Short

• Meet and assist the public at the front desk.
• Answer telephones and coordinate appointments.
• Maintain patient records and charts.
• Conduct insurance verification and benefits explanation.
• Utilize hospital systems for scheduling and patient information.
• Provide excellent customer service and conflict resolution.
• Attend training and staff meetings regularly.
• Participate in the orientation of new staff.
• Complete continuing education requirements.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED.
• Two years of customer service or healthcare experience.
• Good communication and telephone etiquette skills.
• Basic proficiency with computers, preferably MS Office.
• Excellent customer service skills.

Benefits

• Health, dental, and vision plans available.
• Holiday, vacation, and sick leave.
• Education discounts for staff and dependents.
• Retirement plan with matching contributions.
• Career training and educational opportunities.
• Merchant discounts available.
• Concierge prescription delivery on campus.