Customer Service Representative in Banking Environment - Remote

Overview

The position is for a Customer Service Representative in a banking environment, focusing on providing competent and service-oriented support to clients.

In Short

• Full-time position with 40 hours per week
• Location: Leipzig, Germany
• Salary range: 50000 to 55000 € per year
• Involves direct contact with private and business customers
• Handling customer inquiries via phone and written communication
• Supporting customers with technical issues related to online banking
• Documenting customer issues in the system
• Ensuring compliance with data protection and customer service regulations
• Opportunity to work in a flexible work model
• Remote work option available

Requirements

• Completed commercial training, ideally in banking or customer service
• Experience in telephone customer contact, preferably in a call center
• Excellent German language skills in spoken and written form
• Strong service orientation and communication skills
• Ability to work under pressure and in a team
• Basic technical understanding of digital banking solutions

Benefits

• Annual salary between 50000 € and 55000 €
• Health promotion measures and fitness offerings
• Flexible working hours
• 30 days of vacation per year
• Good public transport connections to the workplace
• Experience building through various projects
• Feedback on applications within 48 hours