Customer Service Engineer /Field Service - Remote

Overview

As a Customer Service Engineer, you will provide top-level on-site service support for medical imaging products, ensuring high levels of customer satisfaction and contributing to the success of product launches.

In Short

• Provide on-site service support for medical imaging equipment.
• Collaborate with Customer Care Center for troubleshooting and maintenance.
• Embrace new technology and enhance customer service skills.
• Participate in product launches in the US market.
• Build competence in technical assistance and support.
• Escalate challenges for quick resolution of issues.
• Install diagnostic imaging equipment in designated regions.
• Attend service training courses as needed.

Requirements

• Must live in or near the posting location.
• Associate degree in a technical field preferred.
• Familiarity with diagnostic imaging equipment principles.
• Previous field service experience preferred.
• Relevant IT skills, including Windows and network communication.
• Strong customer communication skills.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%).

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid time off and sick leave.
• 11 paid holidays.
• Performance-based incentive compensation.