Customer Success Implementation and Technical Specialist - Remote

Overview

We are looking for a Customer Success Implementation and Technical Specialist with expertise in quality management and experience working with ISO and FDA-regulated organizations.

In Short

• Assist customers in the implementation and integration of Unifize applications.
• Manage the implementation of each purchased module.
• Provide technical support and training sessions.
• Demo best practices and use-cases.
• Tweak or configure customer accounts to solve specific pain points.
• Create and manage automation and PDF tasks.
• Create and resolve bugs with engineering team resources.
• Gather feedback from customers for product improvements.
• Monitor customer success metrics and address issues proactively.
• Conduct product demonstrations for potential and existing customers.

Requirements

• Experience in quality management.
• Familiarity with ISO and FDA regulations.
• Strong communication skills.
• Ability to manage customer relationships.
• Technical aptitude for software configuration.

Benefits

• Opportunity to work in a dynamic SaaS environment.
• Engagement with diverse industries.
• Professional development opportunities.
• Collaborative team culture.