Customer Service Representative - Seasonal - Remote

Overview

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about joining a company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us and be part of our success story!

In Short

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via various communication channels.
• Escalate any customer complaints to the Operations Supervisor when needed.
• Accurate and complete information using our communication methods is needed for this role.

Requirements

• Have at least 6 months of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish.
• Available to work Full-Time, 8 hours per day, including evenings and weekends.

Benefits

• Promotions based on merit, past performance, and leadership potential.
• Investment in employee growth opportunities.
• Recognition of top employees and support for their success.
• Part of a talented team dedicated to bringing success to the Company.