Customer Support Associate (Seasonal) - Remote

Overview

As a Customer Support Associate at Underdog, you will play a crucial role in assisting users with their inquiries and ensuring a positive experience with our sports gaming products.

In Short

• Handle user inquiries with an open-minded approach
• Collaborate with various teams to resolve issues
• Provide clear and honest communication
• Assist with Tier 1 customer inquiries
• Maintain a positive attitude while helping the team
• Deliver exceptional support via live chat
• Offer technical assistance for Web and Mobile apps
• Facilitate a smooth onboarding experience for users

Requirements

• Flexible availability for varying shifts
• Optimistic and proactive problem-solver
• Strong team player and communicator
• Willingness to learn and embrace new ideas
• Expertise in customer service
• Ability to multitask effectively

Benefits

• Competitive hourly wage
• Opportunity to work in a fast-growing company
• Gain experience in the sports gaming industry
• Collaborative team environment