Software & Services Solutions Engineer - Remote

Overview

Unbounce is seeking a dynamic and motivated Software & Services Solutions Engineer for our Customer Relationship Management software, Insightly CRM to join our Sales team. The Software & Solutions Engineer role will be a blend of being a Project Manager, Consultant, Solutions Engineer and Insightly CRM Ninja.

In Short

• Support pre-sales scoping and acts as a technical mentor for clients.
• Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines.
• Project Manage all PS projects from “kickoff call” to UAT (user acceptance testing) and signoff.
• Leads the implementation efforts for multiple projects.
• Meets directly with client's business users to communicate functionality of the software.
• Works with client’s technical team to facilitate the integration.
• Provides feedback to customers and creates structured documentation.
• Advises client on configuration and implementation options.
• Participates in customization design sessions with the client.
• Ensures that all implementation methodology deliverables are complete and on-time.

Requirements

• Possess a BA/BS in Engineering/IT related discipline and/or 1-2 years related experience.
• Proven ability to read, write, troubleshoot and debug code proficiently.
• Have knowledge of Web application development (Java and/or JavaScript).
• Familiar with AWS Lambda.
• 5+ years in a customer facing role.
• Advanced Microsoft Excel skills / VBA.
• Solid understanding of website/internet technologies.
• Self-starter and exceptional communicator.
• Understanding of key online marketing strategies.
• Knowledge and experience working in SaaS or cloud application companies.

Benefits

• Flexible Time Off Policy - Minimum of 4 weeks per year.
• Remote First Team.
• Health Insurance.
• Employee Assistance Program (EAP).
• Quarterly Company Wide Recharge Days.
• Annual Bonus Program.
• Professional Development Budget.
• Birthday Day Off.
• Team Building Budget.
• Referral Program ($1000).