Supervisor, Contact Center - Remote

Overview

The University of Miami/UHealth Department of Uhealth Connect is seeking a Full Time Supervisor for the Contact Center, responsible for leading a team to enhance patient-centered care and service excellence.

In Short

• Supervise daily workflows of contact center agents.
• Monitor service and productivity metrics.
• Coordinate with internal teams to meet customer expectations.
• Conduct training programs for staff.
• Motivate agents through positive feedback.
• Manage performance reviews and development plans.
• Ensure compliance with University policies.
• Foster a culture of empathy and service excellence.
• Communicate changes and updates to staff.
• Participate in departmental meetings for effective communication.

Requirements

• High School Diploma required; Bachelor's Degree preferred.
• Minimum 4 years of relevant experience.
• Experience in a leadership role in a large team.
• Excellent customer service and communication skills.
• Ability to motivate and develop team members.
• Proficiency in Microsoft Office.
• Strong interpersonal skills.
• Commitment to the University’s core values.
• Experience in training and development.
• Ability to manage operations effectively.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical and dental.
• Tuition remission for employees.
• Opportunity to work in a collaborative environment.
• Professional development opportunities.
• Access to cutting-edge research and medical education.
• Supportive work culture.
• Recognition for outstanding performance.
• Involvement in impactful healthcare services.
• Equal opportunity employment.