Customer Success Manager, Team Lead - Europe - Remote

Overview

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

In Short

• Empathize with every aspect of the customer experience, putting customers' needs first.
• Guide and coach customer executives, managers and employees with a dedicated customer success process.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Coach customers to be product experts and train their teams on Udacity methodologies.
• Identify common customer challenges and actively suggest better solutions.
• Partner with Udacity's Sales team to help them be more effective.
• Craft customer on-boarding assets and work with product marketing.
• Help drive customer references and case studies.

Requirements

• 2+ years of leadership experience managing an enterprise level Customer Success team.
• 4+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
• Self-motivated, proactive team player with innovative ideas.
• Strong interpersonal skills and experience building relationships.
• Fluency in both English and German (written and verbal) is required.

Benefits

• Competitive compensation based on experience and location.
• Opportunity to work in a rapidly growing and dynamic startup environment.
• Collaborative and inclusive company culture.