Team Lead - Customer Success Specialist - Remote

Overview

The Team Lead - Customer Success Specialist will drive exceptional user experience and engagement in the gaming industry, leading a team to ensure high-quality service for gaming clients.

In Short

• Lead and manage a customer success team for gaming clients.
• Develop and implement customer success strategies.
• Act as the primary escalation point for customer issues.
• Monitor key performance metrics for user satisfaction.
• Train and mentor team members.
• Collaborate with mobile gaming partners.
• Stay updated on gaming trends.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in customer success or account management in gaming.
• Strong leadership skills with team management experience.
• In-depth knowledge of mobile gaming platforms, CPE, CPI, and Offerwalls.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Familiarity with analytics and tracking tools.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Engage with leading mobile gaming brands.
• Develop leadership skills in a growing industry.