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IT Support Specialist - Remote

Posted 10 weeks ago
Customer Service
Full Time
Philippines

Overview

The IT Support Specialist is responsible for responding to and prioritizing incoming service desk tickets, resolving basic hardware, software, and network issues, and providing support for various systems.

In Short

  • Respond to and prioritise incoming service desk tickets.
  • Resolve basic hardware, software and network issues.
  • Handle basic troubleshooting for POS-related issues, such as functionality problems.
  • Adhere to ticket resolution timelines and provide clear updates to colleagues and end-users.
  • Escalate unresolved issues to external partners or senior team members.
  • Update and maintain existing IT documentation.
  • Update and maintain company website and relevant content.
  • Provide support for World Manager system.
  • Act as a liaison between internal teams and external IT service providers.

Requirements

  • Experience in IT support or related field.
  • Strong troubleshooting skills.
  • Ability to communicate effectively with team members and end-users.
  • Familiarity with service desk software.
  • Knowledge of hardware and software systems.

Benefits

  • Opportunity to work remotely.
  • Collaborative work environment.
  • Professional development opportunities.
Twoconnect logo

Twoconnect

Twoconnect is a forward-thinking company focused on leveraging data analytics to drive business success. With a commitment to creating interactive and visually appealing dashboards, Twoconnect empowers organizations to make informed decisions through effective data visualization. The company emphasizes collaboration with stakeholders to understand their needs and ensure that the solutions provided align with business objectives. By adhering to best practices in data governance and providing training to end-users, Twoconnect fosters a culture of data-driven decision-making while continuously innovating with the latest Power BI features.

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