Dispatch Coordinator - Remote

Overview

The Dispatch Coordinator will work from home, primarily handling inbound calls and dispatching jobs to tow truck drivers while providing excellent customer service.

In Short

• Respond to 15–20 inbound calls per hour from customers, drivers, insurers, and police.
• Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
• Use Linksoft Tow Manager to manage job assignments and updates.
• Answer driver queries regarding payments, locations, and pick-up details.
• Handle quote and invoice preparation for completed jobs.
• Respond to pricing and job verification requests.
• Provide timely updates and information to insurers and police as required.
• Verify job details and pricing before final submission.
• Deliver excellent phone-based customer service, especially during quiet periods.
• Maintain clear records of calls, dispatches, and job statuses.
• Support General Manager with reporting and any additional administrative tasks.
• Other role-specific duties as they arise.

Requirements

• Strong communication skills.
• Experience in customer service or dispatching.
• Ability to work in a fast-paced environment.
• Familiarity with Linksoft Tow Manager is a plus.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks simultaneously.

Benefits

• Work from home flexibility.
• Competitive salary.
• Opportunities for career growth.
• Supportive team environment.