NOC Engineer - Americas - Remote

Overview

Join the team as our next NOC Engineer, America for Twilio’s Network Operations Team, responsible for monitoring and troubleshooting carrier-related issues.

In Short

• Investigate and troubleshoot SMS/MMS, Voice, and Identity alerts.
• Manage service impacting incidents with international carriers.
• Analyze maintenance notifications from carriers.
• Develop and implement projects to enhance documentation and processes.
• 5+ years of relevant experience in a NOC or telecommunications role.
• Hands-on experience in SMS/MMS and Voice communication technologies.
• Solid understanding of IP networking principles.
• Excellent communication skills for technical issues.
• Proficiency in English.
• Desirable experience with data analysis tools and scripting languages.

Requirements

• 5+ years of relevant experience in a Network Operations Center (NOC), Customer Support, or Routing role.
• Hands-on experience with SMS/MMS, Voice, and IP networking.
• Excellent written and verbal communication skills.
• Proficiency in written and spoken English.
• ITIL Foundation certification and experience with data analysis tools are desired.

Benefits

• Competitive pay.
• Generous time-off.
• Ample parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Support for volunteering and donation efforts.