Learning & Experience Manager, R&D - Remote

Overview

As a Learning and Experience Manager at Twilio, you will create engaging and effective learning experiences for the R&D organization, focusing on content development and instructional design.

In Short

• Develop interactive eLearning and training modules.
• Collaborate with SMEs and stakeholders to translate complex topics.
• Design self-paced and instructor-led learning experiences.
• Ensure accessibility and engagement through diverse formats.
• Manage learning systems and track learning impact.
• Oversee training logistics and coordinate live sessions.
• Drive onboarding and continuous training initiatives.
• Measure and optimize learning effectiveness.
• Foster a culture of continuous learning and innovation.
• Work in a remote-first environment with minimal travel.

Requirements

• Bachelor’s degree in Education, HR, or related field.
• 5-7 years of experience in Learning and Development.
• Strong instructional design background with tools like Articulate 360.
• Experience in designing training programs for technical fields.
• Exceptional communication skills.
• Ability to manage large-scale projects.
• Familiarity with learning analytics and engagement strategies.
• Commitment to continuous learning and improvement.
• Understanding of diverse learning styles.
• Ability to influence across functions.

Benefits

• Competitive salary with equity and bonus potential.
• Generous time-off policy.
• Parental and wellness leave.
• Health care insurance.
• 401(k) retirement savings program.
• Opportunities for personal and professional development.
• Support for volunteering and community impact.