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Crew Travel Customer Service Representative - Remote

Posted 7 weeks ago
Customer Service
Full Time
USA
20 - 35 USD/hour

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Customer Service Representative will work in a high-touch service environment to handle customer service for some of our top clients at Amex GBT.

In Short

  • Work from home to provide outstanding travel service experience.
  • Listen to calls and monitor quality of service.
  • Handle customer inquiries, claims, and complaints.
  • Analyze service errors and provide feedback.
  • Ensure timely and empathetic responses to customers.
  • Maintain accurate records of investigative results.
  • Collaborate with team leader to address underperformance.
  • Be flexible with schedules as the unit operates 24/7.
  • Passion for excellence in client service is essential.
  • Travel knowledge is a must.

Requirements

  • Strong professional communication skills (written and verbal).
  • Strong Excel skills.
  • Knowledge of travel trends and industry standards.
  • Ability to multitask and prioritize under pressure.
  • Integrity in handling confidential information.

Benefits

  • Flexible benefits tailored to each country.
  • Health and welfare insurance plans.
  • Retirement programs and parental leave.
  • Travel perks from major travel providers.
  • Access to over 20,000 courses on our learning platform.
  • Championing Inclusion in every aspect of the business.

T.G.U

TUS GBT US

TUS GBT US, operating as Amex GBT, is a leading travel management company that emphasizes the positive impact of travel on individuals and businesses. The company fosters an inclusive and collaborative culture where employees are encouraged to express their ideas and contribute to the success of the organization. With a focus on innovation in travel technology, Amex GBT offers career advancement opportunities and values internal promotions, as many leaders within the company have risen through the ranks. The organization is dedicated to providing exceptional client service, ensuring compliance with travel policies, and maintaining a warm and supportive work environment. Amex GBT champions diversity, equity, and inclusion, offering flexible benefits and resources to support the well-being of its employees.

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