Product Engineer, Customer Team - Remote

Overview

As a Product Engineer on the Customer team, you’ll work across engineering, customer success, and product to help the best teams in crypto succeed with Turnkey. You’ll identify where developers are getting stuck and step in to fix it. That could mean writing code, debugging tricky edge cases, or advocating for product improvements that smooth the path for everyone who comes next.

In Short

• Solve high-signal customer challenges — everything from confusing integration blockers to debugging real edge-case issues in production
• Embed with top customers to guide implementation and serve as a technical thought partner
• Collaborate closely with our engineering and product teams to feed in product improvements, bug reports, and feature ideas
• Build example code, scripts, and tools that make common workflows easier
• Help build internal tooling and workflows to scale how we support developers
• Be the connective tissue between the problems customers face and the product we build

Requirements

• 1–3 years of engineering experience
• Strong with Typescript and React; familiarity with React Native
• A generalist mindset: you can learn new systems quickly and debug anything from browser quirks to backend edge cases
• Excellent communication skills and willingness to jump on a call, share your screen, or write clear docs to unblock someone
• Serious ambition. You want to grow fast, own more, and you're not afraid to roll up your sleeves to get there

Benefits

• Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) - detailed benefits overview available as we get further in the process
• Paid parental leave
• Unlimited PTO (and we will force you to take time off!)
• $3,000/yr learning and development budget to attend industry conferences
• Multiple team offsites per year
• Macbook Pro laptop
• Lunch stipend (for those physically in the New York City office)