Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Remote

Overview

At Kompato AI, we are developing the first AI-powered, customer-centric financial services business. We're the first fully licensed AI-first debt collection agency—and we're already outperforming traditional agencies.

Working here will be a thrilling, challenging, and rewarding experience—ideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. If you are driven, ambitious, and passionate about transforming financial services with AI, this is the place for you.

In Short

• Seeking a high-performing, results-driven Bilingual Collections Specialist with native Spanish language skills.
• Handle escalated cases requiring human expertise and emotional intelligence.
• Build and maintain strong relationships with Spanish-speaking consumers.
• Resolve complex payment arrangements and disputes.
• Ensure compliance with financial regulations.
• Work remotely with a collaborative team.
• Provide feedback to improve AI agent performance.
• Full benefits package including health, dental, and 401k.
• Flexible schedule within business hours.
• Make a real difference in consumers' financial lives.

Requirements

• Native or fluent Spanish speaker with professional-level English proficiency.
• 5+ years proven collections experience.
• Clean compliance record - no regulatory violations.
• Deep knowledge of FDCPA, TCPA, and CFPB regulations.
• Exceptional negotiation and problem-solving skills.
• Ability to handle difficult conversations with empathy.
• Proficiency with CRM systems and omni-channel platforms.
• Self-motivated and accountable for remote work environment.
• Secure home office with reliable internet.
• Drive to continuously improve performance and outcomes.

Benefits

• $65K-$85K base salary based on experience and location.
• Bilingual pay differential for Spanish language skills.
• Performance bonuses tied to collection results.
• Professional development and compliance training.
• Clear advancement opportunities as we scale.