Director of Client Strategy - Remote

Overview

The Director of Client Strategy at TrueML will lead client partnerships, develop tailored platform solutions, and optimize product strategies to enhance customer engagement and account recovery outcomes.

In Short

• Lead client strategy development for the Retain platform.
• Collaborate with clients to understand their business goals.
• Analyze performance data to identify improvement areas.
• Translate strategies into actionable plans with implementation teams.
• Ensure quality assurance for client communications.
• Collaborate with internal teams for cohesive client experiences.
• Provide strategic guidance on optimizing platform performance.
• Act as a subject matter expert during client interactions.
• Build trust and alignment with stakeholders.
• Drive clarity in dynamic environments.

Requirements

• Bachelor’s degree in a relevant field required.
• 12+ years of experience in B2B SaaS or financial services.
• Proven experience leading cross-functional teams.
• Experience leveraging AI/ML technologies is desirable.
• Exceptional ability to translate client needs into product features.
• Strong communication skills for technical and non-technical audiences.
• Ability to inspire and align teams.
• Experience in regulated industries preferred.
• Strategic thinker with a customer-first mindset.
• High integrity and strong work ethic.

Benefits

• Unlimited PTO.
• Medical benefit contributions based on local laws.