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Director of Client Strategy - Remote

Posted 2 weeks ago
Sales / Business
Full Time
Mexico

Overview

The Director of Client Strategy at TrueML will lead client partnerships, develop tailored platform solutions, and optimize product strategies to enhance customer engagement and account recovery outcomes.

In Short

  • Lead client strategy development for the Retain platform.
  • Collaborate with clients to understand their business goals.
  • Analyze performance data to identify improvement areas.
  • Translate strategies into actionable plans with implementation teams.
  • Ensure quality assurance for client communications.
  • Collaborate with internal teams for cohesive client experiences.
  • Provide strategic guidance on optimizing platform performance.
  • Act as a subject matter expert during client interactions.
  • Build trust and alignment with stakeholders.
  • Drive clarity in dynamic environments.

Requirements

  • Bachelor’s degree in a relevant field required.
  • 12+ years of experience in B2B SaaS or financial services.
  • Proven experience leading cross-functional teams.
  • Experience leveraging AI/ML technologies is desirable.
  • Exceptional ability to translate client needs into product features.
  • Strong communication skills for technical and non-technical audiences.
  • Ability to inspire and align teams.
  • Experience in regulated industries preferred.
  • Strategic thinker with a customer-first mindset.
  • High integrity and strong work ethic.

Benefits

  • Unlimited PTO.
  • Medical benefit contributions based on local laws.
TrueML logo

TrueML

TrueML is a mission-driven financial software company focused on enhancing customer experiences for distressed borrowers. By leveraging machine learning, TrueML aims to provide personalized, digital-first financial solutions that cater to individual lifestyles. The company is composed of a diverse team of data scientists, financial services experts, and customer experience enthusiasts dedicated to ensuring that no one is excluded from the financial system. TrueML is committed to modernizing its infrastructure and improving its DevOps capabilities to empower engineers and streamline the software development lifecycle, ultimately delivering greater value to clients.

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