Part-time Customer Retention & Sales Specialist - Remote

Overview

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

In Short

• Handle refund requests, drop-out cases, and objections with a solutions-oriented mindset.
• Proactively contact students who are considering dropping out or have financial/academic concerns, following SLA standards.
• Consistently hit retention and communication KPIs.
• Understand each student’s situation, identify their needs, and present strong, personalized arguments for continuing their educational journey.
• Work with CRM systems (HubSpot preferred) to log case details and follow up on each case promptly.
• Maintain high standards of communication (email, phone, text) to ensure an excellent student experience.
• Use your sales expertise to clearly communicate the long-term benefits of the program, helping students see the return on their investment.
• Work with internal teams to propose flexible options when needed, ensuring students can successfully complete their courses.
• Share feedback with the team to help improve processes and student satisfaction.
• Manage agreements and critical information exchange between retention and other departments.

Requirements

• Experience in Retention
• Advanced level of Portuguese (C2).
• Advanced level of English (C1).
• Strong persuasion and negotiation skills; high emotional intelligence.
• Ability to handle objections effectively and turn challenges into opportunities.
• Highly organized, proactive, and comfortable working with CRM systems.
• A general understanding of the EdTech industry.
• Work experience in a help desk, call center, and/or professions related to customer service.

Benefits

• 100% remote collaboration.
• 300 USD gross per month + monthly bonuses depending on KPI results.
• Part-time schedule 5/2.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.