Customer Retention Specialist (Spanish Required) - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

In Short

• Work with all REFUNDS and DROP OUT cases.
• Reach out to customers promptly, following SLA standards.
• Ensure commitment to each customer for achieving desired outcomes.
• Log all case-related details accurately in the CRM system.
• Document provided solutions in Hubspot and direct them via Jira.
• Maintain communication standards for all customer interactions.
• Continuously refine communication skills based on feedback.
• Ensure critical information exchange between retention and other departments.
• Work in a 100% remote environment.
• Receive a salary of 600 USD gross per month plus bonuses.

Requirements

• Advanced English (+B2) and Spanish (C2) skills.
• High listening skills and attention to detail.
• Experience in sales and customer retention.
• High level of problem-solving abilities.
• Ability to handle objections and work with emotions.
• General understanding of the EdTech industry.
• Nice to have: experience in help desk or call center roles.

Benefits

• 100% remote collaboration.
• Monthly bonuses based on KPI results.
• Professional development in an international team.
• Access to modern digital tools for seamless collaboration.
• Diverse team spread across the US, Israel, LatAm, and more.