Team Support - Remote

Overview

As a Team Support at Viator, you will play a key role in delivering exceptional service to both agents and customers, overseeing the booking process, providing technical support, and resolving queries.

In Short

• Work in a hybrid environment with remote and office attendance.
• Deliver exceptional customer service and support.
• Handle escalated contacts with professionalism.
• Assist in operational improvements and team performance initiatives.
• Work flexible hours, including weekends and holidays.
• Communicate effectively with customers and coworkers.
• Utilize various software tools to manage customer accounts.
• Maintain a high-quality output in a fast-paced environment.
• Contribute to a diverse and inclusive workplace culture.
• Receive competitive compensation and benefits.

Requirements

• Minimum six months of customer service experience.
• Good command of English (verbal and written).
• Strong typing and computer navigation skills.
• Ability to work under pressure.
• Flexible work hours based on scheduling needs.
• Home environment free from background noise.
• Minimum broadband connection requirements.
• Ability to empathize with customer needs.
• Excellent time management skills.
• Experience in handling escalated contacts is preferred.

Benefits

• Competitive compensation packages.
• Flexible scheduling and work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit for personal use.
• Travel perks and discounts.
• Employee assistance program for personal challenges.
• Comprehensive health benefits.