Team Support - Remote

Overview

The Team Support role at Viator involves delivering exceptional service to agents and customers, overseeing the booking process, and providing technical support in a dynamic environment.

In Short

• Deliver exceptional customer service to agents and customers.
• Oversee the booking process and provide basic technical support.
• Address and resolve customer and associate queries.
• Handle escalated contacts with legal or regulatory implications.
• Assist Team Manager with performance enhancement projects.
• Work in a fast-paced, dynamic environment.
• Utilize various software tools for customer accounts.
• Maintain a flexible schedule based on customer demands.
• Contribute to operational improvements and development initiatives.
• Emphasize customer focus and problem-solving skills.

Requirements

• Minimum six months of experience in customer service.
• Good command of English (verbal and written).
• Strong typing and computer navigation skills.
• Ability to cope well in high-pressure situations.
• Flexible working hours based on scheduling needs.
• Home environment free from background noise.
• Minimum broadband connection requirements.
• Ability to empathize with and prioritize customer needs.
• Excellent time management and prioritization skills.
• Previous call center experience is preferred.

Benefits

• Competitive compensation packages with bonuses.
• Flexible work arrangements and schedules.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit for personal use.
• Travel perks and discounts.
• Employee assistance programs for personal challenges.
• Comprehensive health benefits.