Escalation Resolution Associate (French Speaking) - Remote

Overview

The Escalation Resolution Associate will support customers by resolving their queries through phone, chat, and email, ensuring high customer satisfaction.

In Short

• Resolve customer queries via phone, chat, and email.
• Maintain high customer satisfaction.
• Work in a fast-paced environment.
• Utilize various software tools for customer account management.
• Flexible work hours, including late shifts from home.
• Minimum broadband speed required for home office.
• Experience in customer service is essential.
• Strong communication and problem-solving skills required.
• Work collaboratively with a diverse team.
• Adhere to company values and customer needs.

Requirements

• Six months of customer service experience.
• Good command of English and French.
• Strong typing and computer navigation skills.
• Ability to work under pressure.
• Flexibility in work hours.
• Home environment suitable for remote work.
• Ability to empathize with customers.
• Excellent time management skills.
• Ability to resolve conflicts effectively.
• Desire to learn and improve.

Benefits

• Competitive compensation packages.
• Flexible work arrangements.
• Donation matching program.
• Tuition assistance for career development.
• Annual lifestyle benefit.
• Travel perks for employees.
• Employee assistance programs.
• Health benefits with competitive premiums.