Principal Product Manager – Salesforce Platform & Generative AI - Remote

Overview

As a Principal Product Manager at Viator, you will lead key initiatives in the Salesforce Platform while leveraging Generative AI to enhance customer interactions and automate services.

In Short

• Lead the Salesforce Platform strategy aligning with business goals.
• Develop Generative AI features to optimize customer interactions.
• Define and execute a product roadmap for Salesforce enhancements.
• Collaborate with cross-functional teams to design scalable AI-driven solutions.
• Drive process automation and workflow improvements.
• Utilize insights to identify pain points and opportunities for innovation.
• Measure product success through key performance metrics.
• Lead A/B testing to validate feature effectiveness.
• Conduct competitive analysis to benchmark capabilities.
• Communicate effectively with senior leadership and stakeholders.

Requirements

• 6+ years of product management experience using agile methodologies.
• Excellent communication skills.
• Experience in consumer-facing digital product management.
• Strong analytical and problem-solving skills.
• Comfortable with data tools for insights.
• Passion for delivering high-quality user experiences.
• Goal-oriented with a strong work ethic.
• Expertise in Salesforce Platform.
• Familiarity with JIRA and A/B testing frameworks.

Benefits

• Impactful work shaping AI-driven customer experiences.
• Collaborative culture across multiple locations.
• Career growth opportunities in a fast-paced environment.
• Competitive benefits including flexible work arrangements.