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Escalation Resolution Associate (French Speaking) - Remote

Posted 22 weeks ago
Customer Service
Full Time
UK

Overview

The Escalation Resolution Associate (French Speaking) at Viator is responsible for supporting customers by resolving their queries through various communication channels, ensuring high customer satisfaction.

In Short

  • Work with a leading travel marketplace.
  • Hybrid role with office attendance required three times a week.
  • Handle customer queries via phone, chat, and email.
  • Must have a minimum of six months customer service experience.
  • Requires good command of English and French.
  • Must have strong problem-solving and communication skills.
  • Flexible working hours with a 24/7 operational environment.
  • Competitive compensation with various benefits.
  • Work in a supportive and inclusive workplace.
  • Opportunity for career growth and development.

Requirements

  • Minimum broadband connection requirements.
  • Experience in a customer service role.
  • Good command of English and French.
  • Ability to work in a high-pressure environment.
  • Excellent time management and prioritization skills.
  • Ability to resolve conflicts and manage customer expectations.
  • Strong problem-solving abilities.
  • Experience in handling escalated customer contacts is preferred.
  • Ability to work flexible hours including weekends and holidays.
  • Home office setup free from background noise.

Benefits

  • Competitive compensation packages.
  • Flexible work schedule.
  • Donation matching program.
  • Tuition assistance for career development.
  • Annual lifestyle benefits.
  • Travel perks and discounts.
  • Employee assistance programs.
  • Health benefits with competitive premiums.
  • Supportive workplace culture.
  • Opportunities for personal and professional growth.
Tripadvisor logo

Tripadvisor

Tripadvisor, through its subsidiary TheFork, is dedicated to enhancing the dining experience by connecting diners with their favorite restaurants. With a mission to simplify restaurant discovery and booking, TheFork offers innovative tools such as TheFork App and TheFork Manager to empower both diners and restaurateurs. Operating in 11 countries across Europe, TheFork fosters a vibrant, multicultural work environment that emphasizes core values like collaboration, respect, and personal growth. The company is committed to inclusivity and continuous development, ensuring that every team member can thrive both professionally and personally.

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