Escalation Resolution Associate (Italian Speaker) - Remote

Overview

As an Escalation Resolution Associate, you will support customers by resolving their queries through phone, chat, and email, ensuring high customer satisfaction.

In Short

• Support customers in resolving queries through various communication channels.
• Work in a fast-paced environment with a focus on customer satisfaction.
• Utilize software tools to navigate customer accounts and provide solutions.
• Flexible work schedule with remote-friendly options.
• Engage with customers in Italian and English.
• Participate in a 24/7 operational environment.
• Maintain a high-quality output under pressure.
• Document customer interactions accurately.
• Provide effective solutions while empathizing with customer needs.
• Contribute to a collaborative team culture.

Requirements

• Fluent in Italian (speaking, reading, writing).
• Minimum six months of customer service experience.
• Good command of English (verbal and written).
• Strong typing and computer navigation skills.
• Ability to work flexible hours based on customer demands.
• Experience in handling escalated contacts is preferred.
• Strong problem-solving and time management skills.
• Excellent communication skills.
• A home environment suitable for remote work.
• Ability to cope well in high-pressure situations.

Benefits

• Competitive compensation packages.
• Flexible work arrangements.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit for personal use.
• Travel discounts and perks.
• Employee assistance programs.
• Comprehensive health benefits.